Nest Doorbell

[BAGE]

We bought a nest x yale lock last year and also paid for installation. The lock Screws seem to be failing, but there is no wear and tear from usage. I reached out to support and they told me to just schedule another person out. They are essentially asking me to pay $200 for someone to come fix an issue with the initial installation process which just doesn't seem fair. Even still, I attempted to locate a pro which I could not do.

Just looking for a fair and just remedy here. I shouldn't have to pay twice for one installation process especially because the issue Im having now is caused by the faulty work from the first.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.