Nest/ DropCams

[DrPhilx]

I have Two Nest/DropCams. The Cable co updated my internet system. I cannot get the cameras connected. There are No QR codes or numbers present on either device. If I cannot set them up, I need to cancel my subscription for home w assistance. I’m hoping you can help.  Thank you. 

[GeremiG]

Hi @DrPhilx!

Thank you for posting in the community. I'm sorry to hear you're having trouble reconnecting your two Dropcams after your internet system was updated. I'm happy to help you! 

Dropcam launched over 10 years ago and was one of the first smart cameras on the market. We made the difficult decision to stop support for Dropcam and Dropcam Pro starting April 8, 2024. These cameras won’t be able to connect to the app, stream, or record video.

If you'd like to cancel your Nest Aware subscription, here's an article to help you through the process: Cancel your Nest Aware subscription.

If you have any questions or need help with anything else, please don't hesitate to let me know.

Best regards,
Geremi

[DrPhilx]

Geremi,

Thank you for your response. Answers follow each question:

Do you get any error messages when trying to set them? - I cannot get to a point where I can see a message.

Have you tried resetting the Dropcams? No

If so, what steps did you take? I don't know how to begin when they are not shown anywhere.

What is the Operating system of the device you are using to set up the cameras? (Android, IOS) - IOS

As you can see, I'm pretty frustrated with the entire thing.

Thank you again!

Phil