Nest Gen2 will not push motion alerts to iPhones of family members ?

[Erwin1]

I bought the nest doorbell generation two, my home is Apple HomeKit. I added the star link to my router. The doorbell is working fine on the local iPad. All the motion alerts. Anyone pushes the doorbell alerts. However, on my iPhone, I only receive alerts when the doorbell is depressed, I’ve given this two days of my life and I want them back. I’ve gone through all the obvious permissions, etc. another note as I sent a family member an invite and they did not receive it? Don’t know where to go now if I can’t receive these alerts on my phone , I have real no need for this product. 

[Brad]

Hi there,

Sorry to hear you're experiencing this, I would love to look into this further for you. Are you logged into the same account that is associated with your devices? Also, are you the main account holder? Only the account holder can manage their members. I also wanted to check and see if they have tried to check their email folders to make sure that the invite didn't go to junk folders or something like that. Please let me know how else I can assist you. 

Best regards,

Brad

[Erwin1]

Yes I am both ,

[Erwin1]

Yes, I meant the main account holder and I sent it to another email of mine, which I never received.

[Brad]

@Erwin1

How many people have you tried to add to your home/structure? I am wondering if you're near the max number of people. The maximum number of people who can share a Nest home is 20:

• One Owner
• Up to nine additional people with Full Access
• Up to 10 people with Home Entry Only

Best regards,

Brad

[Erwin1]

Actually, I only have three people one Erwin, to me, in an unanswered or unsent invitation to John.Actually, I only have three people one Erwin, to me, in an unanswered or unsent invitation to John.When I came to the job site this morning My iPhone started sending me alerts which is good news sort of however, I really need those alerts of course away from the house this house or jobsite.

[Brad]

@Erwin1

Relieved to hear you're getting alerts now, but I am not quite understanding what you mean. Are you asking about Home and Away settings?

Best regards,

Brad

[Erwin1]

No, my point is even though I have Google nest set for cellular service. I do not receive any alerts when I’m away from this residence.

[Brad]

@Erwin1

Thank you for your further explanation. I believe that I found a great article that should help troubleshoot your notifications. You can find this article here.

Best regards,

Brad

[Erwin1]

Thanks Brad but the link is not working.

[Brad]

@Erwin1

Oh, the link worked just fine when I just clicked it. Here is the link again.

Best regards,

Brad

[Erwin1]

The link here that you put up on my iPad sends me to just Google search screen?

[Brad]

@Erwin1

Go ahead and click the link again. For whatever reason it wasn't working, but I just tried it again, and it seems to be working.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad