06-17-2025 06:31 AM
Is it normal for this doorbell to just alert Person detected, they are in fact there (spotted on my wyze camera) but the snapshot shows nothing. We had the 1 month trial which was great, "what awesome features" we thought.
Im not one to complain about these products on their so called "free" service but this doorbell is totally junk when youre not on a monthly plan, it turns into a 150$ CAD paperweight or a MASSIVE light up $5 doorbell replacement.
The only positive is that its wired and I can connect to it live for a door ring (sometimes), otherwise I can never look up video, the snapshots are useless since the person has to maybe wait and smile for the camera for me to see a photo of them.
Can google expand to at least allow the full service details for a limited time ? 12 hours a day or something where it works FULLY as the paid version ? Just expires every 12 hours or something that can make the product useful.
Anyways, will probably end up in a landfill given how useless it is.
06-20-2025 11:29 AM
Hi LGMobile,
Thank you for reaching out to the community. I understand how frustrating it is when your Nest Doorbell only detects the person after they're already there. Additionally, you're looking for an extension for the free service, and a subscription is required to get better benefits. I appreciate you taking the time to provide all the insights and information. Let's work together to find a solution.
We're always seeking ways to improve the user experience. Please consider sharing your thoughts by submitting them to the feedback form so we can address them in future updates.
Please let me know if you need any further assistance.
Regards,
Byron