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Nest Hello Battery - Live video not available

mickerehn
Community Member

Hi!

The Nest Doorbell, battery version is playing tricks with me since it has decided to not show any live feed anymore. Doorbell is installed to my network and work since it lights up when someone passes by and it apparently also records videos so it's kind of working...

The issue I have is that that the live view is not working at all. Message displayed (in Swedish) says:
Live view is not available 
It might not be possible to reach the camera or the battery savings mode is enabled on it.
Try again

No battery saver mode is enabled. Have reinstalled the camera several times, restarted the network several times and made several factory resets to the the device but still no success at all. 

Have had it for several years where it was working just fine. Did terminate my subscription for Nest Aware although it's still valid for about another month but that should not be the case as I see it. 

Anyone with an idea on what to do? Have tried to search and find an answer to the issue but without success. 
Thanks a lot!

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