cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Hello Doorbell Microphone not working

zjm215
Community Member

Hi - 

I had this Nest Hello Doorbell since July 2019, The microphone never worked until I found out my neighbor's same product can do it when I helped deliver a package and all of a sudden they speak to me thru. the doorbell and we can talk!

I thought it only act as a doorbell so I did follow up the instruction set the chime, and doorbell, never used the talk feature.

I came to check my wiring, and setting on my app, compared with neighbor's, we both think it's not the app or setting issue, it's the microphone not working,  we can hear talking from app, but no sound through doorbell to app.

I bought from Costco but it's way past 3-month, so i can't return to Costco.

I like the feature that can talk so much, as a matter of fact, that saves me .

Can google nest offer me a replacement Nest Hello Doorbell?

I appreciate it very much!

George

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

zjm215
Community Member

Yes, I need help. Thanks. 

RobertPage
Community Member

Same here - my doorbell microphone used to work, but doesn't any more, unless the subject is within an inch or two, then you can hear the microphone kick in, like it was doing extreme noise suppression up until that point. I have other nest cameras, and they have a setting for microphone sensitivity. The Doorbell doesn't however. The feature isn't there. I believe the software has locked it into 100% microphone sensitivity, so it's actually filtering out ALL noise. Brad, can you help me out?

MotleyG
Community Member

I have the same problem. There are a couple of threads here reporting this same problem, but no solution. If I turn up the volume to maximum on my phone or laptop, i can here some faint hiss, but no actual noises from the area. But I have two other nest cameras, and both have audio that works fine. Is there something that maybe blocks the microphone that needs to be cleaned? Or does the microphone just fail on these wired doorbell units?