Nest Hello Doorbell - Wired - Not Powering Up

[dhatul]

My Nest Hello doorbell wired - 1st Gen has stopped powering on on wired power supply. How it works with power through USB port.

What could be wrong with unit. Wires are getting adequate power.

[MplsCustomer]

@dhatul 

It does seem odd for your doorbell to work when connected through USB but not through the doorbell wires. How old is your Google Nest Hello Doorbell? If you touch your doorbell wires together when the doorbell is disconnected, does your doorbell chime ring? Does your doorbell transformer exceed the minimum requirements (https://support.google.com/googlenest/answer/9247132)? When your doorbell is connected, is it simply not powered on at all?

[dhatul]

I had purchased it mid last year but the camera in that piece did not work at all. I got it replaced about 3 months back. Now this piece was working with the same power-supply but does not do so anymore. But it powers-on on USB.

[MplsCustomer]

@dhatul 

I'm just another Google Nest customer, but if you could never get the camera to work on your original Google Nest Hello Doorbell and this one is now not working with your doorbell wires but IS working when connected to USB, I think it's worth checking things on your end. Two failing Nest Hello Doorbells in a row is not especially likely. When you touch your doorbell wires together when the doorbell is disconnected, does your doorbell chime ring? And does your doorbell transformer exceed the minimum requirements (https://support.google.com/googlenest/answer/9247132)? And, when your doorbell is connected, is it simply not powered on at all?

[dhatul]

I think you are mixing up the issues. Can we concentrate on the current issue.
I have already stated that the device was working well (powering-on) on my current power supply. But now it has stopped powering-on on the same power-supply through connectors. But it is powering-on without any issues with the power supplied through the USB port. Incidentally, I have not connected a chime to the device.
What are the options available -
1. Permanently switch to USB port power-supply. (But is it a good idea? What are the pros and cons?)
2. Approach Google again and request for a replacement.

But before I go either way, is there any suggestion on how to make the power-supply through connectors working again.

[MplsCustomer · Accepted solution]

@dhatul 

As I said earlier, since you've had problems with 2 doorbells in a row, your doorbell transformer could be the problem. You could check, and even replace, your transformer; they cost about $20.

I don't think powering your doorbell through the USB port is intended as a long-term solution.

If you're within the 1-year warranty of your original doorbell, you could try contacting Google Nest for another replacement.

[Brad]

@dhatul 
 

User MplsCustomer is correct, If you're seeking a replacement, please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[dhatul]

 Thanks Brad. I will fill up the form. I purchased it in June last year and hence it is under warranty.

[janthadeus]

Hey there,

Sounds like a plan! Let us know once you've filled out the form.

Thanks for the help here, MplsCustomer and Brad.

Best,

JT

[janthadeus]

Hi dhatul,

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Best regards,

JT

[aatienza]

Hey there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[dhatul]

Hi Archie, I bought the bell from Germany and hence am trying to get in touch with google there. Will come back if I need more help here.

[EmersonB]

Hello everybody,

@dhatul, thanks for getting back to us. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

I appreciate the help, MplsCustomer, Brad, JT and Archie.

Regards,
Emerson

[janthadeus]

Hey there,
 

Checking back in — how’s it going? Still need our help?

Thanks for chiming in, Archie and Emerson.
 

Regards,

JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

JT

[dhatul]

Yes. Pl. go ahead. Thanks 

[janthadeus]

Hey there,

As you’ve requested. I'm going to lock this thread and mark it as complete. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT