Older Dropcam was working fine until wifi router optimization

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Duc Le 6096 

Until today, I had an older Dropcam HD successfully connected and nothing was wrong, until I "optimized" my wifi router connection. Suddenly the Dropcam went offline. I tried using the app to connect it - the QR code will not scan, so it prompts me to connect the Dropcam to my computer and follow the steps. 

I have done that, but keep getting stuck at step number 2 (double click on the icon: https://support.google.com/googlenest/answer/9227532?hl=en#zippy=%2Cdouble-click-on-the-icon%2Cplug-...), because when I plug the Dropcam into my computer, there is no Nest icon that pops up at all (the light blinks on when I plug it in, so the cord works, but I can't proceed to the next steps). 

If anyone has any ideas on what else to try, please let me know!

[---]

Similar but different issue - have moved and when trying to set up DropCam again, there is no means to just update the WiFi and when connecting to computer, no icon appears.  How do you install this thing manually?  The app (on either iPhone or iPad) does not offer an option to type in the camera number.

[janthadeus]

Hi there,

Thanks for trying. No worries, we’ll sort this out — a few questions: do you have a Dropcam HD or Dropcam Pro? What’s the make and model of your phone? Also, do you have a Windows computer?

Looking forward to your response.

Thanks,

JT

[---]

I finally got this worked out by using a different USB port on my Windows pc.  That allowed me to actually see the files on the camera which included the executable for the program.  This then was sufficient to reinstall the camera in my account.  

[janthadeus]

Hey there,
 

Awesome, we’re glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Cheers,

JT