Nest Hello Doorbell (wired) isn't powered on, release button stuck

[Jatkins913]

My doorbell went offline for some reason. Following some advice I saw on here, I released the doorbell and attempted to reset it. I thought I inserted it back properly but the camera won't turn on. The release button is stuck and there is a faint buzz coming from the speaker in the house. How do I fix this? Or will I have to call someone?

[EmptyNester]

Hello, I'm an end user like you.  It sounds like it is possible that your doorbell camera has failed.  If it is less than a year old then Google will most likely honor the warranty and replace it at no charge. 

Here is a link to open a support ticket and speak with an actually Google tech person to see if they can help you.

https://support.google.com/googlenest/gethelp

[Lance_L]

Hi Jatkins913,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

I appreciate your help, EmptyNester.

Best,

Lance

[EmersonB]

Hey folks, 

@Jatkins913, it's us again. How's it going? In case you have additional questions or concerns, you know where to find us.

I appreciate the help, EmptyNester and Lance.
 
Thanks,
Emerson