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Nest Hello Doorbell (wired) isn't powered on, release button stuck

Community Member

My doorbell went offline for some reason. Following some advice I saw on here, I released the doorbell and attempted to reset it. I thought I inserted it back properly but the camera won't turn on. The release button is stuck and there is a faint buzz coming from the speaker in the house. How do I fix this? Or will I have to call someone?


Gold Product Expert
Gold Product Expert

Hello, I'm an end user like you.  It sounds like it is possible that your doorbell camera has failed.  If it is less than a year old then Google will most likely honor the warranty and replace it at no charge. 

Here is a link to open a support ticket and speak with an actually Google tech person to see if they can help you.

Community Specialist
Community Specialist

Hi Jatkins913,


I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?


I appreciate your help, EmptyNester.




Community Specialist
Community Specialist

Hey folks, 

@Jatkins913, it's us again. How's it going? In case you have additional questions or concerns, you know where to find us.

I appreciate the help, EmptyNester and Lance.