03-23-2022 02:59 PM
My Nest Hello (wired) has randomly started to refuse connectivity to our wifi network. It now frequently shows offline.
My wifi is working. My other Nest products and cameras are working.
Per troubleshooting articles, I already tried:
Restarting the doorbell, checking if it was too hot/cold, restarting wifi. None of these helped. This is a new issue as it has worked for years.
05-05-2022 09:49 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
05-05-2022 10:29 AM
Hello Brad!
Yes, I am continuing to have issues to the point that the doorbell is almost never connected to wifi.
05-12-2022 09:11 AM
What are your internet speeds like normally? And which wifi router are you using? Have you tried to restart your cameras at all?
Please let me know if you need further assistance.
Best regards,
Brad.
05-12-2022 09:43 AM
I have a Nest wifi router and typically get speeds around 850mbps. I have tried to restart and factory restart the doorbell.