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Nest Hello No longer connecting to wifi

Tman1
Community Member

My Nest Hello (wired) has randomly started to refuse connectivity to our wifi network. It now frequently shows offline. 

My wifi is working. My other Nest products and cameras are working.

Per troubleshooting articles, I already tried:

Restarting the doorbell, checking if it was too hot/cold, restarting wifi. None of these helped. This is a new issue as it has worked for years. 

 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Tman1
Community Member

Hello Brad!

Yes, I am continuing to have issues to the point that the doorbell is almost never connected to wifi. 

Brad
Community Specialist
Community Specialist

@Tman1

 

What are your internet speeds like normally? And which wifi router are you using? Have you tried to restart your cameras at all?

 

Please let me know if you need further assistance.

Best regards,

Brad.

Tman1
Community Member

I have a Nest wifi router and typically get speeds around 850mbps. I have tried to restart and factory restart the doorbell.