Nest Hello Pink/Purple video

[TangChateau]

Hi,

I have a brand new nest hello wired doorbell.  The camera footage at night displays normal however during the day, it is showing pink/purple hues.  I have did a factory reset by holding down the reset and doorbell buttons at the same time then re-added the doorbell.  This still hasn’t fixed the issue.  Please help! 

[EmptyNester]

It sounds like a bad unit.  Can you return it where you bought it and exchange it for another one?

If not try opening a support ticket with Google for help. Here is the link:

https://support.google.com/googlenest/gethelp

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for all of your help, EmptyNester!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.