Nest Hello doorbell camera notifications latency

[asobhy]

I have been using Nest Hello doorbell and camera for a year now. I am very disappointed in the latency it takes to view camera notifications. I have 50Mbps fiber connection so I have decent bandwidth relative to viewing the notifications which is just a picture showing the detected event. What is the experience of everybody else?

[K_L_Mc]

Notifications have become far slower since Google took over for Nest. Today is especially bad. 

[Edival]

My kid came home like 10 minutes ago and I just now got the notifications. They seem to be more and more delayed. So annoying. 

[dieselshroom]

Also getting very bad delays today. Last one was 19 minutes. Was wondering if it had something to do with Android 12 since I just updated. 

[Edival]

I have iOS, so likely not the device 

[Mdot561]

It's been down all over the country.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Jp5]

Yes I have a terrible delay and by the time I get it the person is gone

[Jp5]

You have not resolved the doorbell delay. What are u going to do google

[Brad]

Hey again,

Have ya'll tried to do full Restarts and Resets? You can learn more here. 

Best Regards,

Brad.

[Nestuser3]

I’ve tried the reset. The doorbell is brand new the the latency of notifications and video make it unusable. 

does the migration to google from nest help this? I’d rather not migrate but will do so if it’ll make it usable. 

[Brad]

@Nestuser3

It sounds like you may have some connection issues if you are having latency issues. Also, are you using the Nest Hello Battery? Or the Nest Hello Wired doorbell? I would check your wifi connection, and get the wifi as close to the doorbell as you can so you can get a better picture and stream. This connectivity issue could also cause delayed notifications. Also, make sure that both your mobile phone, and the Doorbell are on the same wifi. 

Please let me know if you need further assistance.

Best Regards,

Kalla.

[Nestuser3]

Hi Brad,

I have the Nest Hello Wired doorbell. I have an eero/ mesh network. One of the wifi devices is within 10 ft of the wired doorbell. 

A latency test through my phone on wifi is <17ms. Upload speeds consistently 30mbps and download speeds consistently 300mbps

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS