Nest Hello doorbell (wired), thermostat and camera on hub .

[losha]

Nest hello doorbell, google hub camera, nest thermostat suddenly went offline and can't reconnect to Google Home. Nest thermostat and doorbell disappeared from Google home app. The camera on google hub says it's offline and can't stream.

Nothing inside Nest app after logging into google account, tried to set up HOME again but it didn't work. 

Reset some privacy setting on google few days ago and might have deleted something that says Cromecast (thinking it's unrelated),  not sure if this is related. Clueless at this point what went wrong.

[SteveT1]

Hi Iosha,

Sorry to hear about that. Let's check on this further.

A few questions— what is the color of the LED lights on your Nest Doorbell? Have you deleted app access to your Google Account? What message do you get when you setup your Nest Doorbell?

Removing app access is the same as deleting your account. If you delete your account, you won’t be able to use your Nest camera or doorbell until you add it to another account in the Nest app.

Best,

Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[losha]

I have called nest  support and they helped me to fix the issues. Thanks  

[Brad]

Hey Folks.

I am relieved to hear that the issue has been addressed! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.