Nest Hello not recording events or sending notifications

[Dratto]

Our best hello doorbell stopped recording events and sending notifications. I did a factory reset but it’s still not recording. My subscription is still active. Notifications are on in the app. Not sure what the problem is. Any suggestions. 

[Dratto]

Nest Hello Doorbell. 

[Derickf]

Hi @Dratto,

Thank you for posting in the community. I'm sorry to hear that your Nest Hello Doorbell is not recording events and sending notifications, even though you have an active subscription. I appreciate the troubleshooting steps you have done. I'll be glad to share more information with you.

When you perform a factory reset on the Nest Hello Doorbell, it disconnects from your current subscription, and it can't be linked again. As the Nest Hello Doorbell is no longer available for purchase, it will be necessary to migrate your subscription. For more information, please visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.”

Best regards.

Derick.