Nest Hello sporadically not ringing chime

[aJ1441]

Hi, I have a 1st gen Nest Hello wired Doorbell that I just installed in our new house. The doorbell voltage is reading at 17 volts and there's a mechanical Nu-Tone doorbell. I installed the Hello and the doorbell chime seemed to work. But shortly after it would stop ringing the chime. I tried resetting it, turning on and off electronic chimes, etc... all the notes I could find. It's working sporadically now, which is frustrating. I have the "electronic chime" option checked for 1 second. It will ring the chime occasionally but not always. To even get it to to work at this level, I had to set the Hello to electronic chime, disconnect it from power, and reboot it. Then it (sometimes) works... but if I make any changes to the electronic chime settings, it will stop ringing it until I reset it again.

I've reconnected the original doorbell button and there's no issue with the chime ringing when that's pressed. Also I have the chime adapter installed correctly.

Any suggestions on why I am having this sporadic issue? It's very frustrating.

thanks

[MplsCustomer]

@aJ1441 

Many customers in this forum, including us, have upgraded from a 16V 10VA transformer to a 16V 30VA transformer to get their Google Nest Hello Doorbells or 2nd Gen Google Nest Doorbells to work properly.

[Lance_L]

Hi aJ1441,

Thanks for posting in our Community. I’m sorry to hear that your Nest Hello doorbell isn’t working properly.

Let’s try the troubleshooting steps below:

1. Open the Nest app.
2. Select your doorbell.
3. Tap Settings > Indoor chime On/Off > Quiet Time.
4. If Quiet Time is on, tap it to reveal the switch. Tap the switch to turn it off.
5. Next, check the chime duration. Tap Chime duration in the settings menu.
   1. If you have a mechanical chime with moving parts that ring the bell, this option should be set to Off.
   2. If you have a digital chime (with internal speaker and no moving parts) and the chime duration is set too short, the chime may not make any sound or only make part of the chime sound. Try to set it to a longer duration.

More information here: Nest doorbell chime doesn't ring or sounds weak.

Let me know how it goes.

Thanks for the help, MplsCustomer.

Best,

Lance

[Lance_L]

Hello aJ1441,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni