Nest Hello terrible battery life

[Jespin]

I had a replacement unit due to a previous fault and am getting less than a week from the battery. The previous unit only lasted about 3 weeks before needing charging. It is also constantly going offline. 

I've tried to persevere but it is clearly not fit for purpose. Hoping to get a refund as I'm going to move to a Ring doorbell which actually work as intended. 

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[Brad]

@Jespin 

Thank you for filling out the form I sent. You should hear back from support very soon if you haven't already. Once they are in contact with you, they should be working with you moving forward with this inquiry. 

Best regards,

Brad

[janthadeus]

Hey there,
 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks for the help, Brad.

Best,

JT