Nest Hello video is still squished - App 5.80.0.8

[Tanquen]

I was hoping they would update the app or something but it's still an issue.

All my cameras in the Nest App started doing this a few days ago. Did not change any settings that I know of.

The main page that shows all the cameras is still correct but once you select one it's then vertically squished.

Nest App version 5.80.0.8

Yes, reboots and reinstalls.

[tajennifer]

Hi Tanquen,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the video on the Nest Hello. I understand how frustrating this can be, but don't worry; help is here. I just need you to try the next steps to solve the situation:

• Check Internet Connectivity and ensure that your device has a stable internet connection and is working properly.
• Please try to delete and reinstall the Nest app. This simple step can resolve temporary glitches or issues with the app.
• Make sure you have the latest version of the Nest app installed on your device. Check for app updates in your device's app store and install any available updates.
• Restart your mobile device; sometimes, restarting your smartphone can resolve app-related issues. Turn off your device, wait a few seconds, and then turn it back on.
• Clear app cache and data. If the Nest app continues to malfunction, try clearing the app's cache and data. 
• Try to use another phone or tablet to check the video history and see if the images are still showing the same.

Please keep me posted and let me know how that goes. I'll be waiting for your response.

Best regards,

Jenny

[Tanquen]

Sorry no all that's been done and more and the issues been there for a long time now. Same issue on the pixel 8 and on the pixel 9. They need to actually make a change to the nest app, but I don't think they're going to as they're trying to force everyone to use the home app. 

Please do not lock thread until there's an actual fix. Pretty please.