Nest Hello wired doorbell will not connect to nest app.

[dez1]

Doorbell just stopped connecting. Says offline for the past week, I have tried reseting everything, Internet, phone, tablet, and doorbell, nothing works. Doorbell will not show up in bluetooth or wi-fi. I can see clips of myself on the saved video but that is random.  Not sure what to do!  Also has anyone had the front of the doorbell to peel?  The doorbell is under the porch roof and not in direct sun.

[MplsCustomer]

@dez1 

I can't explain why your Nest Hello doorbell is suddenly offline.

The peeling is a common problem after a couple of years; if you search this forum for "peeling" you'll find over 400 posts. Google Nest says they "cannot" replace peeling doorbells if they are past the 1-year warranty. One of ours is peeling, so we bought a silicone skin on Amazon to cover the peeling shards.

[EmersonB]

Hi everyone,

@dez1 thanks for reaching out here in the Community and for sharing with us the steps you've done to troubleshoot it. To confirm, what is the light status of your Nest Doorbell? Do you have the wired or battery type of Nest Doorbell? What app are you using to install it? We'd be happy to check our options for the peeling issue of your Nest Doorbell. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Thanks,

Emerson

[EmersonB]

Hello dez1,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
   
Regards,
Emerson

[janthadeus]

Hey there,

It’s us again. We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

JT

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni