My Google Nest Hello wired doorbell won’t connect to my Nest Thermostat devices to complete the Nest Hello setup. I would love to manually enter my Wi-Fi configuration, but that doesn’t seem to be an option.
The Google Nest Hello doorbell is brand new.
I have two Nest Thermostats and both are updated to the latest software.
Upstairs Model: Display-3.6
Main Floor Model: Display-3.4
I’ve uninstalled and reinstalled the Nest App and I’ve made sure to allow the app access to all permissions the app asks from my iPhone 14 Pro.
My Bluetooth connection is turned on.
My phone is connected to the same Wi-Fi network as the Nest Thermostat devices.
During the setup process the Thermostat fails to connect to the doorbell.
Per various recommendations, I’ve disconnected the Google Nest Hello doorbell from the outside of my house and connected it to Micro usb a few inches from both Nest Thermostats one at a time and my phone and the Nest app still reports one of the following errors.
I’ve forced my Nest Thermostats to connect to my network over 2.4 GHz band and that didn’t seem to make a difference compared to when the Nest Thermostats are connected to the 5.0 GHz band.
In addition to Nest Thermostats I have Nest temperature sensors, Nest protect wired and battery smokes, original Nest Cam cameras, and the latest battery powered Nest Cam cameras all connected to my network and functioning as expected.
Any support would be greatly appreciated.
Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally. This can also make it easier for the device to find other Nest devices to connect too.
@Brad I tried the Restart suggestion following the Nest Doorbell (Wired) instructions without any luck.
I received the same error codes as before. First I receive the NC016(0.64) and then when I select the Try again button, I receive the NC014(0.64) error. I tried both restart methods with the device still connected to my hard-wired doorbell wires as well as disconnecting the unit and connecting it to USB power.
Do you have any other suggestions?
Thanks for trying those steps out first! I'd love to give you a few more to try if you can.
Please let me know if those steps worked out for you or not.
@Brad Still no luck connecting the device. Same error codes regardless of app restart, phone reboot, or even re-installation of the Nest app signing back into my user account. Below are the tests I ran. In each case, I ensured my phone was on the same wifi network as my other nest devices and that Bluetooth was enabled.
All scenarios resulted in the same errors.
@RASPROD, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
I appreciate the help, Brad.