Nest Hub does not display the camera when the nest hello doorbell is pressed

[KurganQ2]

Opening a new ticket since my last one was closed.  I reset the Nest Hello, deleted from my account, readded it and there is zero change.  Pushing the button alerts my phone on the nest app, but neither of my Nest Hub's have any clue the button was pushed.   Super aggravating!

I'm having the same issue as below: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-wired-Video-doesn-t-show-...

I have two nest hubs and a nest mini (which is currently unplugged), neither of the hubs show or announce a doorbell ring.  I CAN say show me the front door and it shows it, but nothing happens when someone rings the bell.  I've reset the hub, made sure announcements are turned on, made sure DO NOT DISTURB is turned off, what else could be the problem?  This is probably a 1st gen? wired Nest Hello.

[KurganQ2]

Previous ticket: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hub-does-not-display-the-camera-wh...

[MplsCustomer]

@KurganQ2 

I'm assuming you have "Visitor announcements" turned on on your Google Nest Hello Doorbell (https://support.google.com/googlenest/answer/7672451?hl=en).

Is your Google Nest Hello Doorbell in the same Google Nest "home/structure" on the same Google Account as your Nest Hubs and Nest Mini? If you plug in your Nest Mini, do you get visitor announcements on the Nest Mini?

[KurganQ2]

Yes on the same home group, visitor announcements is in and yes the mini WILL announce just not either of the hubs.  The hubs made an audio announcement once when the camera was offline for some reason due to Wi-Fi oddities. As soon as the camera can back online there is no audio or video when the button is pressed.  If I tell the hub to show my front door camera it works fine that way.  The main reason I bought it however was to announce and show the front door when people come. 

[MplsCustomer]

@KurganQ2 

Well, I'm just another Google Nest customer, but it SHOULD work. I have seen posts from customers with the new 2nd gen Google Nest Doorbell who can't get "visitor announcements" to work, but yours is the first one with a Nest Hello where it's not working.

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Thank you for all of your help here, MplsCustomer.

Please let us know if you have any further questions or concerns.

Best regards, 

Brad

[KurganQ2]

It doesn’t work and I’m out of ideas. Does anyone else have any?

[Brad]

@KurganQ2 

Lets have you reach out to support for further assistance. Please fill out this form, and a higher tier of support will reach out to you with next steps. Please let me know when you have filled out the form. 

Best regards,

Brad

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks for the help here, MplsCustomer and Brad.

Best,

JT

[KurganQ2]

No i gave up, no more suggestions.  I will have to look for a different product in the future.

[janthadeus]

Hi there,

We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[KurganQ2]

Ok, understood, sadly i can't return all the products so ill have to find alternate uses or donate them

[janthadeus]

Hello there,

Got it — thanks for letting us know. If you have other questions or concerns, we’re here to help.

Best,

JT

[aatienza]

Hi there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Brad and JT.

Thanks,

Archie