I purchased four google nest cam battery devices I have the nest aware 30 days trial, however, the cameras does not record on event, it push the notification when I clicked on the event the app writes: This video is not yet available, try it later. Even after couple days the event is not shown. The strange thing is that from time to time the camera record the event and I can see it in history. It seems that there is some problem with the server where the data are recorded.
- Yes I have strong Wifi 100/10 Mbit stable
- Cameras are fully charged, some of them are permanently powered all of them same behaviour
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us how far are you from your Wi-Fi router? Are there any apps running in the background? If so, try to force close it to see if that helps. Also, to isolate it — try to use your mobile data if it still happens the same.
Looking forward to your response.
I have strong signal, measuring with the phone next to the camera using speedtest.net 80/10 Mbit which should be more than good. I do not run any application or server, which could consume the bandwidth. Anytime I connect to the camera live stream the video is immediately shown on my phone, no cuts in the video.
Thanks for any help,
I understand that connectivity concerns can be quite frustrating. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
@NestMan3 I'm dropping by to ensure that everything is covered here. To confirm, how many home structures do you have? You need to make sure that you applied your Nest Aware subscription to the same home structure where your Nest Cameras are added. Nest Camera (battery version) has up to 3 hours of event video history when there's no subscription. In addition to restarting your Nest Camera, you may do the same to your Wi-Fi router to refresh the connection. Hit this link for more information for Nest Aware (Trial).
Of course nothing is covered, the thread is still active, as nothing was fixed. The cameras does not record on event even after reset. I am IT guy so I kind of know what to check, everything should be ok the internet connection is strong 80/10Mbit/s my feeling is that problem is with the servers where i can not do anything......
I’m sorry you’re still having trouble viewing your event history. Let’s see what’s going on — a few questions: when did the issue start? How far is the camera from the router? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, is your camera connected to a 2.4 GHz or 5 GHZ Wi-Fi network?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Thanks for the help here, Brad, Emerson and Archie.