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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1277 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17307 Views
  • 0 replies
  • 7 kudos

cannot connect

I cannot get this to connect to my wifi. We have it on the house about 20ft up. I have tried everything. Is the camera up to high? I am getting so frustrated. We installed the first camera and had none of these issues. I did try turning the other cam...

LMJ by Community Member
  • 804 Views
  • 3 replies
  • 0 kudos

Playback control button obstructs viewing video

I can't for the life of me figure out why the video controls (start/stop) are embedded in the middle of the viewing screen and remain embedded throughout viewing video. It obstructs the main area of detectable movement so in order to view anything, i...

Home/Away Assist not working on IOS devices

Just recently Home/Away is not shutting off internal cameras as configured. At this time I'm also unable to turn off the cameras manually thru the Google Home app. All these functions have been working until the last couple of days.I have unplugged a...

OCruzg7 by Community Member
  • 1164 Views
  • 5 replies
  • 1 kudos

Cannot get notifications on phone when doorbell is rung

ok, so as far as I can tell, the Nest Doorbell can not actually ring / alert your phone when the bell is pushed. What exactly is the doorbell for? I mean, it's great being able to see who you have just missed, but surely the whole point of an intelli...

BlahFlob by Community Member
  • 21587 Views
  • 16 replies
  • 19 kudos

Indoor chime stopped working - Chime Connector?

Nest Hello - Wired. Old fashioned doorbell / chime / 2 wires / 14 VBefore I started, the old doorbell and chime were working fine and the voltage at the doorbell was 14V. I installed the chime connector and tested the old doorbell - only 1 of 2 hamme...

Soloand by Community Member
  • 892 Views
  • 1 replies
  • 1 kudos

Floodlight camera associates with distant AP

My floodlight camera seems to like to associate with the farthest possible of multiple Wifi APs at my house. Once that happens, it stays stuck there with terrible bandwidth (and on 2.4 GHz) even though there is a much closer AP that would give it gre...

kvasiir by Community Member
  • 1098 Views
  • 5 replies
  • 0 kudos

Doorbell

Night vision is not working, set on Auto. Turned off then back on. Nothing. Hasn't worked in days. As soon as it got dark, ot used to change. Now nothing.

Bella554 by Community Member
  • 1331 Views
  • 4 replies
  • 0 kudos
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