Two weeks ago one of my Nest IQ Outdoor cameras said it was offline. Rebooting the camera did absolutely nothing and when I looked at the physical camera there are no lights on it like there are on my other cameras. So it seems the device had no power.
I tried a different outlet and still had no power. Using this different outlet I pulled the USB cable from the back of the camera and it powered up a different USB device, so the power adapter was working.
I took down my other IQ Outdoor camera and it works in the spot where Camera 1 did not. Camera 1 does not work where Camera 2 was working. So I assumed it was the camera itself, not the power adapter.
I unplugged everything, the adapter from the outlet, the USB cable from the adapter, and the camera from the adapter. It let it all sit for half an hour and it still would not power on.
The USB cable seemed to be snapping into the camera well and sitting snugly. Just in case, I got a different USB cable that doesn't have the special snap in connection and plugged it into the camera so that I was sure the cable was making full contact in the port. The camera still would not power on.
At this point I am more or less sure that the camera itself has malfunctioned. Of course, it is now outside of the 2 year warranty period by 5 months, so I cannot do a warranty claim.
Is there any way to have the camera repaired the same as a warranty claim, but paid? Or does Nest not repair the cameras and the only option is entirely replacing the camera?
