Nest IQ Outdoor Camera stopped working

[Russell]

Hi

My Nest IQ Outdoor camera stopped working after 10 months of being absolutely fine. There appears to be no power to the camera (no blue light and no red light). I have tried the cable and power supply from another working camera with no success. I've tried the other way round and the cable/supply from the 'faulty' camera powers a good camera ok. Due to no sign of life there is nothing I can do to restore the camera to factory settings or blame the WiFi - it really appears to be a hardware issue.

There is some blackening to the male USBC which goes into the camera. Looking in the internet it seems a reasonably common fault for there to be an issue with the connector in the back of the camera.

I've emailed the retailer from whom I purchased the camera 10 months ago and they have told me that because the camera is older then 6 months it should be returned to Nest for replacement.

I might be wrong but this is the only way I've found to contact Nest.

regards

Russell

[jmorano]

open a tech support ticket directly with google before the end of the warranty, which I think is 1 year.

[Russell]

ok, thanks for your help.

[Russell]

Hi

Sorry to bother you again but I'm struggling to find a way to contact Google to log a call. Both chat and requesting a call don't appear to work. I guess they make it difficult but I didn't realise it would be this difficult.

Any chance you could advise what I should do? eg a link 

thanks

[Brad]

Hi there, 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eric_B]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Eric

[Eric_B]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric