Nest IQ Outdoor lost connection and blinks blue

[sprachwand]

Hi,

I operated three Nest IQ outdoor cameras and one IQ Indoor for more than 2 years without any issues. Some weeks ago one Outdoor camera stopped working completely, so I took it down and started (indoors) the repair work.

1. The Nest app on my iPhone 12 (iOS 14.8 and now 15) listed the camera as "offline".
   I delisted the camera from app.
2. Power is on, camera blinks blue slowly for 20 seconds or so and than dies off playing a ding-dong sound (repeatedly).
3. Reset has been done multiple times, doesn't respond now (no yellow ring)
4. App reports error NC023 (bluetoth connection) even in a distance of 10 cm from camera
5. all other cameras in my house are visible in the device list when I try to connect the non-working camera without QR scan.

Anything I can do (except going through camera reset, power on-off, app restart, bluetooth restart, router reset cycles)?

Best regards,
sprachwand

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS