Nest IQ indoor

[Yaely]

Hello

I am in the process of setting this camera up on the NEST app and I was able to put the product key code however nothing comes up when it says: choose the last 4 digits of your nest camera. There is no list to choose from. What am I doing wrong?

thx

[MplsCustomer]

@Yaely 

Are you by any chance reinstalling your Nest IQ Camera after it was previously installed in a different Google Nest "home/structure"?

If so, have you first done a factory reset?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=15415472468642782095-NA#zippy=%2Cnes...

[Yaely]

No, it is a brand new device. I was told that the IQ cannot be installed on the NEST app so why I could choose it from the list of devices? 

[MplsCustomer]

@Yaely 

The Google Nest IQ Indoor Camera hasn't been sold in a couple of years.

If you actually have the new, 2nd gen Google Nest Indoor Camera (https://store.google.com/product/nest_cam_indoor), it needs to get installed in the Google Home app. If you TRY to install it in the Google Nest app, getting a blank list of serial numbers is one of the things that can go wrong.

[Yaely]

Ok np. I thought IQ and 2nd generation were the same product 🤷‍♂️. 
thx !

[zoeuvre]

Hi Yaely,

As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

All thanks for your help, @MplsCustomer. 

Cheers,

Zoe