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Red circle around IQ outdoor camera; understand is power issue; moved to different power. No change

BBUK
Community Member

My outdoor camera stopped working. I used a cable to link it to the computer. Red circle around camera started blinking. I cannot get access to the device. I used other power sources but without success. Any recommendations to get this fixed?

8 REPLIES 8

David_K
Platinum Product Expert
Platinum Product Expert

If the light is blinking red, it's not getting sufficient power. 

Are you using the original power cable and adapter that came with the camera? It doesn't have any signs of wear or damage? You said you've tried it in multiple power outlets that otherwise work fine?

BBUK
Community Member

It stopped working. Nothing visibly had happened to the cable. I tried another cable (not the original one, but which does work for other devices) to link the device with my computer and the red light started flashing. Further to your message, I went outside and tried the original cable again. The red light did not flash but the camera did not show on the Nest App either.    

David_K
Platinum Product Expert
Platinum Product Expert

It sounds more of an issue with the original cable you have installed than the camera as it lights up when you connect it to your computer. Do you have another cable you can use to connect it to a power outlet? They're available on the Google Store if not:

https://store.google.com/product/nest_cam_iq_outdoor_weatherproof_power_adapter

BBUK
Community Member

I swapped the outdoor cameras and the one that was not working now works. It looks like it is a cable problem indeed. I will order a new cable.

BBUK
Community Member

It seems to be out of stock. When will it be available?

BBUK
Community Member

Thx for your help identifying the issue. I will order a cable when it will be available. Regards

David_K
Platinum Product Expert
Platinum Product Expert

No problem!

zoeuvre
Community Specialist
Community Specialist

Hi BBUK,

 

As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

 

All thanks for your help, @David_K
 

Cheers,

Zoe