Nest IQ outdoor will not factory reset

[Ahack90]

The camera when it is plugged in will flash blue for only one time then fades to off. I hold the reset button in and nothing happens. If I hold reset before the blue light goes off it makes it go off. It was working fine is there something I can fix by opening it up or something, it's an expensive throw away. Maybe someone can help me fix the fact it will not factory reset.

[aatienza]

Hey Ahack90,

I'm sorry for the delay. I'd like to know more about it — could you answer all the questions below to isolate the issue?

• Did the camera work when it was first installed? If yes, how long has it been since installation?
• Were there changes made with the setup, settings, and/or app of the Nest camera?
• Are you using the USB cable and adapter that shipped with the camera?
• Is the cable fully and securely plugged in to both the camera and the adapter?
• Are there any kinks or frays in the cable? 

Thanks,

Archie

[aatienza]

Hey Ahack90,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie