Nest Outdoor Cam (Battery) wired issues

[AzIsmail]

Hi.

I have x2 outdoor nest cam battery cameras that are both hardwired and also paid for Nest Aware Plus..(24hr recording)

My issue is on a night. The camera misses so much motion. I have to manually scroll through the footage and that’s hit and miss too..

Another issue is the cameras show “person” seen when a car drives past? How can a camera get this wrong?

These cameras are not fit for purpose.

Has anyone else had the same issues?

The zone thing doesn’t rectify my issue either. 

Speaking to customer services is like hitting my head against a brick wall and then having a tonne of metal dropped on it. They are so clueless and act like nothing is wrong with these cameras. 

[MplsCustomer]

@AzIsmail 

We've had a battery camera for 19 months, plugged in with the optional 10-meter power cable. Ours is not great at detecting motion at night, though it does record motion.

We are not seeing "Person" events when a car drives by, but we have the street in a separate zone with no alerts for that zone.

[AzIsmail]

My camera records 24/7 but what I’ve found is that say for example 11pm all the way to 6am..it will say no motions detected but when i scroll through the footage, there’s about 5/10  motions the camera hasn’t picked up. Simple things like a car driving past with bright headlights..

It’s frustrating because it says “Person” and as we live in a rural area, it’s important i know if it’s suspicious or not. Doesn’t help when it’s just a car driving past. 

Google need to push an update as these cameras are useless for cctv.

[Juni]

Hi folks,

Thanks for reaching out — let's see what's going on. A few questions: is the issue happening with push notifications or both email and push? Do you receive push notifications on multiple devices? Also, is your mobile device connected to a network?

Try to connect the mobile device to another Wi-Fi or cellular network. Signing in to your account on another mobile device and triggering a notification to test might also help isolate this.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks,

Juni

[janthadeus]

Hey AzIsmail,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Juni!

Best,

JT

[AzIsmail]

Hi.

I have been sent a new camera which i am currently testing. The issue here is the newer cameras. They’re really poor compared to previous models. You would have thought the newer cameras were better but assuming due to the price, they’ve had to skimp on quality and I believe this is the reason the motion detection is poor at night. 

[Juni]

Hello there,

Understood. Have you tried rebooting your Nest Cam outdoor (battery)? This keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble connecting to the internet, or isn’t working normally.

Check out this link for more information.

Best,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Regards,

Juni