Nest Outdoor Cam does not turn back on after power failure

[Goldenboy]

Have many Nest outdoor cams, and most do NOT restart after a power failure.

There is no need to wiggle any plugs, as all are fine. It was working before the power failed.

Nothing has changed. These are new cams.

I shouldn't have to plug / unplug the cams from the electric outlet every time the power fails.

Some will restart by themselves.

The blue light will not come on. If I flip the circuit breaker I can get them to power up.

This is NOT a physical issue. Wiggling any plug, ac or usb does nothing, and I need a ladder to do so.

What is the issue, and is Google / Nest going to step up to the plate and replace the cams or the power supplies or both? These cams are only about 6 months old.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your device if you haven’t already?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[Goldenboy]

Unresolved, yes still need help

Restart: By turning power OFF and ON

               There doesn't seem to be any option to restart a device within the nest app 

        My customers are NOT happy that they have an issue each time the power blinks!

                Not all cams have issues with a power failure.

                This house has at least 7 nest cams, and only 3 or 4 have this issue (always same cams) 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

[Brad]

Hi there, Goldenboy.

Have you tried to Restart or Factory Reset the cameras? This would set them up as 'brand new' cameras, and it can clear out issues that they may be having. Please let me know if you need anything further.

Best Regards,

Brad.

[Brada7788]

I have the same issue. Google nest hello doorbell. Flashes blue then off, cannot complete setup. Removed device from app and did factory reset. Voltage from transformer to doorbell is fine. Just bought a 300 dollar nest floodlight but I'm considering returning after this.

[mdr2]

I ihave (5) Nest cams and had a power failure a week ago. All but 1 came back on line.  I had to cycle the power on the cam to get it to reconnect.  Because mine is mounted high up on a wall and would require a ladder, I instead am now on a first name basis with all my circuit breakers, LOL.   I cut the power there for about 10 seconds and it seems to work.  But Yes, I agree with you.   We shouldn't have to do that.