Nest Outdoor Cam; trying to see it in my Nest app

[JRKorslund]

Howdy!

I've set up a new Outdoor Cam in my Home App, and it seems to work fine. 
However, when I go into my Nest app (iOS), and switch to our second "home," there are no cameras there. I try to add the camera, scanning the QR code, and it refers me back to Home, where I've already DONE the set-up. 

How can I teach my Nest account to find the Outdoor Cam that's already there, in Home?

Many thanks!

[MplsCustomer]

@JRKorslund 

I'm a bit confused about what camera you have and why you have two "homes". If you have the new Google Nest Battery Camera that was released in the fall of 2021, these cameras are only set up in and supported by the Google Home app and NOT the Google Nest app or the home.nest.com website. If you have the previous Google Nest outdoor camera that was available for sale from Google through the summer of 2021, these cameras are set up in the Google Nest app but can be accessed (but not configured) in the Google Home app. (As for your two "homes", I'm confused there.) (I'm just another Google Nest customer.)

If this helps clarify your situation, you can see Google's perspective on its new cameras (and doorbells) on these blogs in this forum (along with customer reactions):

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[JRKorslund]

Thanks for your time in replying…

1. Yes, these are the new/current cameras, just bought about a month ago. And, I did use the Google Home app to do the setup.
2. My bad on the Google Nest comment… I really should’ve been speaking about Nest Aware. I have three cameras at my Mpls home, set up with Google Home.
   I also have a Nest Aware membership, to record the video from these cameras… There’s a Nest app on my iOS phone, that gives me notifications if it sees movement or familiar faces at my Hello doorbell or on my other cameras.
   Now, we also have a lake cabin… obviously different wifi, and a different “home” within Google Home app. This is where I’ve just installed the NEW camera. And now, I can “see” the new camera, and it’s video stream from within the Google Home app. But, I haven’t been able to tie my 2nd home camera to my Nest Aware account, to be able to see it (and get notifications) in the Nest iOS app.

I hope this gives a bit better explanation, and thanks for your reply.

[MplsCustomer]

@JRKorslund 

Because Google has decided to support its new cameras ONLY in the Google Home app, you won't be able to see your new camera in the Google Nest app or get notifications from there. You'll have to use the Google Home app to get notifications and to see the camera's history that's recorded with your Nest Aware subscription.

One other note: you can only get 24/7 recording from the new Google Nest Battery Camera if it's plugged in with the optional power cable. That's what we have (here in Minneapolis as well), and we're stuck with having to use the Google Home app for history and notifications on our one new camera and the Google Nest app (and home.nest.com) for history and notifications on our other cameras and doorbells.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[drubarlow]

Google's 2021 Nest cameras are not compatible with the Nest App. They must be installed through and can only be viewed in the Google Home app. I cant recall an official announcement, but Google is acting like they're about the phase out the Nest App.

[TStrickland]

I just purchased 2 new battery outdoor cameras and just installed the 1st camera. I am disappointed that I can not have all cameras, doorbell, Nest Hub Max and the 2 new outdoor ones, connected through the Nest app as I anticipated. I may return the new cameras and change to a different company where all cameras, yes I will have to abandon the Google platform and replace what I now have, can be viewed and managed from one application. Very disappointed.