Nest Outdoor Camera: IOS very spotty while Chrome is stable?

[Lyphe416]

Hi,

I recently set up 3 cams at my home and noticed that if I try to view them using the Google Home app for IOS on my iPhone, it's really really spotty.  The live feed cuts out consistently.  Alternatively, if I view the same cams on the Google Home app for Chrome on my desktop, I get stable and consistent live feeds.  My phone has strong wifi with no dead spots, so it's not my phone connection.  

Has anyone else noticed this?   Is there a better way to connect ... as in ... does the older Nest app do a better job than the new Google Home app?

Ty if anyone can help.  Cheers!

[Brad]

Hi there,

Sorry to hear you're experiencing this. The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. You are not able to add it to the Nest app, I am afraid. Have you tried to restart your camera? Thank you for your continued patience, and support. 

Best regards,

Brad

[Lyphe416]

Hi Brad,

Yep, I've restarted all cams - although that really wouldn't have much to do with the problem given that my live feeds are stable when viewing them on a Chrome desktop browser, meaning there is no issue with the cams.  The issue is trying to view live feed via IOS on my iPhone.  

In both cases, I'm using the Google Home app ... via strong wifi ... except that IOS is not stable.  

[Brad]

@Lyphe416

Is your iOS updated to the latest software? Also, make sure that apps are updated as well. Also, how far away is your router from your cameras?

Best regards,

Brad

[Lyphe416]

iOS is latest version.  Google home on iOS is up to date.  Eero wifi is 3 feet away with a direct sight line.

[Brad]

@Lyphe416

Are you still experiencing this still? If so, have you tried to factory reset your camera? This is different from a basic restart, but could help clear out any concerns.

Best regards,

Brad

[Lyphe416]

Seems better.
Chrome is always best, but IOS works fine now.

Ty.

[Brad]

Hi there,

I am glad to hear it is working for you now. That is definitely a relief to hear. As this seems to be resolved, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad