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Nest Outdoor Camera Lens Fell Out

Jfunk001
Community Member

The lens fell off my 5 year old Nest outdoor camera.  I’m sure it’s not under warranty any longer which isn’t a big deal however, is it possible to purchase a replacement lens?

 

I see where some fix this issue on their own using a 29mm watch crystal.

I’m open to suggestions.

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see if you have had the time to fill out the support form I sent? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Ebedia
Community Specialist
Community Specialist

Hello Jfunk001,

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

I appreciate the help, Brad.

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey everyone! 

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for the help here, Brad and Emerson.

 

Best,
JT

The answer provided (to fill out a form) would be a waste of my time as the camera is out of warranty and replacement parts (such as lenses) are not available.

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I can understand where you're coming from — we're always looking for ways to improve and we'll take it as feedback. Let us know if you have other questions as I'll be locking the thread after 24 hours.

 

Best regards,

JT