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Nest Outdoor Camera - Won't Power On

richard382
Community Member

Hi! Absolutely LOVE my nest cameras and have for years. Recently, one of them powered off and got disconnected and for the life of me, I can't get it to turn back on. Do these have fuses that blow and need to be changed? Or internal hardware that can go bad? What are some things that might cause this and are there any workarounds or warranties for this? Thanks in advance!

4 REPLIES 4

Kenpeters
Community Member

I have the same problem, have tried swapping power plugs, checking cables and doing a factory reset but it is still dead.

how do we contact google to get some help?

Brad
Community Specialist
Community Specialist

Hey folks,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. Just checking to see what you have tried so far:

  • Do you see any status lights on the camera? 

  • Have you tried using any other power cord, or tested a different outlet?

  • What troubleshooting steps have you done thus far besides what was stated here?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.