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Trouble Logging into Google Nest

TR
Community Member

Hi There, I am trying to set up some new devices and I could not create a nest account with my existing Gmail account because it is a G-Suite account? I created a new gmail account and set up a nest account with that but every time I try to log in it says incorrect user name or password - really frustrating because I've checked the email and password a dozen times and they are both correct.  Can anyone suggest some help?  Thank you

3 REPLIES 3

Ashepherdson
Gold Product Expert
Gold Product Expert

Hi There, So if you are trying to set up the Nest Doorbell Battery, then you will need to use the Google Home App, not the Nest app, as they are in the process of migrating everything over to the Google Home platform, and the newer products are not compatible with the older Nest App.  I hope this helps!

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.