Nest Outdoor Camera cable falling apart.

[BBWHITLOCK]

My camera and all the insulation is flaking off in my hands. The internal wires look intact, and the camera was still functioning, but this seems to be a safety issue. It's 4 years old so no longer covered under warranty and support said too bad you're out of luck.  If this is the quality I can expect, Why would i continue to support your home products. I'm not going to spend money on another replacement camera

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. I am afraid, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement. Please reach out to support if you wish to inquire further. 

Best regards,
Brad

[aatienza]

Hey BBWHITLOCK,

It's us again. While we can no longer process a replacement for you — we're always looking for ways to improve and we'll take it as feedback. Let us know if you have other questions as I'll be locking the thread after 24 hours.

Thanks,

Archie