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Nest Outdoor Camera video clip download - no audio

beevee
Community Member

Good evening,

Having issues with a downloaded 5 min video clip from my nest camera which has no audio content. However watching the video clip from full history has full audio content.

Is there a max time limit a video clip can have audio included?

Thanks.

1 ACCEPTED SOLUTION

beevee
Community Member

Hi Brad,

No issues with live feed or event recordings with audio. I have download shorter clips and have had no issues with audio. 

I will try downloading another longer clip and see if that works. 

Thanks again,

Bill

 

View solution in original post

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Are you referring to the up to 5:00 minutes with clips?

Best Regards, 
Brad

beevee
Community Member

Hi Brad, 

That is correct, smaller sized clips have audio. Is there an audio issue for longer downloaded clips?

As stated had no issue with audio playback from full event history, only when clip is downloaded.

Thank you.

Brad
Community Specialist
Community Specialist

@beevee

 

Unfortunately not. That is the max length of clips. As for the sound, I would make sure that your device is recording sound first. Do you hear sound if you are able to view any sort of live feed?

 

Best regards,

Brad

beevee
Community Member

Hi Brad,

No issues with live feed or event recordings with audio. I have download shorter clips and have had no issues with audio. 

I will try downloading another longer clip and see if that works. 

Thanks again,

Bill

 

aatienza
Community Specialist
Community Specialist

Hey beevee,

 

Appreciate the help, Brad. Let us know how it goes if it happens again.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey beevee,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey beevee,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie