Nest Outdoor Wired Cam showing offline, getting NC023 error when trying to reconnect

[ej23]

My cam has been working fine for the last 3 years, now it has randomly gone offline.  I've followed steps with restarting my modem, unplugging the camera, plugging it back into different power outlets, removed the device and tried reconnecting, but still get an "NC023" Error.  Supposedly, this has to do with the bluetooth connection from my phone to the cam itself when trying to re-add it to my account.  I've turned off Bluetooth and reboot my phone and still no change.  My android phone is also fully up to date.  Can anyone help?  Or am I stuck having to purchase a new cam?

[Fremac]

Similar to me. I did the factory reset to try to adjust but the doorbell does not connect anymore

[aatienza]

Hey folks,

I’m sorry for the trouble this has caused you, let me help you out. NC023 error means your camera couldn’t connect to your phone through Bluetooth. You’ll need to make sure Bluetooth is working and is enabled on your device. Try these steps and let us know how it goes.

1. Quit the Nest app.
2. Use the instructions in this article to restart your camera.
3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
6. Now, try to set up your camera again.
7. If you still can’t set up your camera, try a different phone if you have one.
8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.

If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras:

You might want to use a different phone to set up your camera. You’ll need to install the Nest app on the other device and then follow the steps in the app to set up your camera.

• Nest Cam Outdoor
• Nest Cam Indoor
• Dropcam

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie