Nest Products are Horrible

[Mgarretson]

I had 2 nest IQ outdoor cameras just stop working after a few years and the company's response after them draging out email after email after email asking me to take pictures and videos then to tell me sorry you just wasted $800plus. DONT BUY THEIR CAMERAS THEY ARE HORRIBLE........ BUY RING or Honeywell  THEY LAST LONGER

[LetDown1]

A call to Google/Nest support is like going down a rabbit hole. For years I've converted many friends and colleagues to Google devices. I regret that very much now. After the experience I've had I'll never buy another Google device. I'm asked all the time about my phone (currently Pixel 6 Pro but other Pixel phones prior), my thermostat (Learning Thermostat) and multiple cameras and if I like them. I tell them I love the phone and thermostat, but the cameras are junk and I'll never own another Google device because of the poor customer service I received with my camera issue. Absolute worst customer service I've ever experienced. I've been an avid Google supporter for years and I'm through with them because of their pathetic service.

[Brad]

Hey there,

We understand that you may not have had the best experience with our services, and we appreciate you sharing it with us. When it comes to providing feedback, we’re always looking for ways to improve, and you can send it at any time using your devices, following the steps found here. Though I can't assist you with your inquiry here, if you have any follow-up questions, you're welcome to bring them up here or you can reach out to support for more help. Thank you for your patience. 

Best regards,
Brad

[Brad]

Hey there,

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

Best regards,
Brad