Nest Warranty - Who can I speak to other than support?

[Fali01]

So I've been dealing with google support for almost 3 months on this now. Finally got someone to get me a replacement but they sent it to the wrong address, 7 hours away from me. Spoke to support again and again and again, they keep telling me to speak to the courier. The courier cant do anything because it was delivered to the correct address that was on the mail label. 

This is a advanced RMA so google wants to charge me for replacement they sent out which I didn't receive AND I would be without my already broken one. 

Any ideas?

[MplsCustomer]

Google Nest Community Specialists: You should address Google Nest's failure to handle this customer's RMA. It's one of two reported just today; this is the other:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-logged-a-fault-6-weeks-ago-and-it-s-s...

[JillG · Accepted solution]

Hi @Fali01 

Reply with your case number(s) and I can forward it over to the Community Specialists. They may be best able to sort this out.

[Fali01]

Here's all my conversations going months back.

5-5986000036053

6-5855000035498

2-0908000036572

1-5332000035822

4-5605000035817

3-7509000035957

I also have an RMA number if needed. 

[sicsacol]

Hi Everyone,

Thanks for reaching out. Sorry to hear you're experiencing inconvenience in this process.

@MplsCustomer @JillG Thanks for your help, I really appreciate it.

@Fali01 I've reviewed the case number you provided. My team is working on it, and you should also receive an email with more updates soon.

I truly appreciate your patience and effort in trying to resolve this issue. If you have any further questions, feel free to reply to this post.

Regards,

Jonathan