Nest WiFi and cameras

[MarcusB]

Hi I bought the nest WiFi a while back. When I first got it my cameras were working fine. About 5 months in all 5 of my cameras would cut off randomly but only one camera at a time. I know the cameras only work on 2.4 and the nest WiFi bounces from 2.4 to 5. I think the new update that downloaded has caused the cameras to bounce on 5 ghz at times and it shuts that camera down till it gets back on 2.4.  It will shutoff for 10 min to 1.5 hours at times. I switched back to my SmartThings WiFi and the cameras have been working perfectly ever since. Is their going to be some kind of update for your WiFi routers to keep this from happening considering it’s an all in one system supposedly? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[MarcusB]

Definitely so. When I first added the nest WiFi router it was working great. Everything was running fast with no glitches. All of a sudden the cameras started cutting off at random and would just stay off for a random amount of time. I’m guessing it had to do with an update. I wanted to bring to the attention of someone that could get something done. I really liked the unit while it worked. My house has 5 google cameras along with other nest products. I would like to be able to use the 200 dollar unit you know. It’s silly I’m having to use a SmartThings router for all my cameras not to cut off. 

[Brad]

@MarcusB

I am so sorry to hear that you have ran into this issue! Usually it's recommended to keep the cam connected to a 2.4 channel, so I am not sure why it is prioritizing your 5ghz channel instead. Is your wifi a private network by chance?

Best regards,

Brad.

[MarcusB]

I’m not sure if it was or wasn’t during that time. Would being set to private cause issues? 

[Brad]

@MarcusB

I have seen issues with it before, but I am going to be transparent with you and say that I am not super familiar with wifi ins-and-outs. I would actually just suggest that you reach out to Support via phone or chat. Fill out the questions on the form, press next and choose your options. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.