Nest Wifi upgrade, now cameras go offline

[areemcbeerjr]

So I had the older Google Wifi and decided to upgrade to the newer Nest Wifi this week. I kept the channel name and password the same, and everything integrated over just fine. I have 5 Nest cameras, 3 outdoor (older generation), 1 outdoor IQ, and the older doorbell camera (I think it's called the Hello). The 3 outdoor cameras and the doorbell camera have been going offline randomly since the new wifi got installed, not loosing power but loosing connection for a few minutes and then reconnects. They never did that with the old wifi, and it's going to be a pain to try and climb up to get the QR codes on the outdoor cameras. Do these older cameras not work properly with the new wifi system for others? Or do I just need to suck it up and reconnect the wifi to all the cameras?

[MplsCustomer]

@areemcbeerjr 

If your cameras have all connected, I'm not sure that removing and reconnecting them would do anything.

Maybe other readers in this forum know why Google Nest cameras and doorbells would go offline frequently after upgrading from older Google Nest Wi-Fi to new Nest Wi-Fi devices.

[janthadeus]

Hi folks,

Thanks for reaching out. I'm sorry to hear that and for the delayed response. No worries, we'll sort this out. What are the status lights of your cameras? How far are your cameras from the router? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 

Give these steps a try:

• In the Nest app > go to Settings > scroll down and select your camera you want to update.
• Tap camera settings in the upper right corner > select WiFi connection then hit start.
• Follow the on-screen instructions to update your camera WiFi settings.

Let me know if that helps.

Thanks,

JT

[janthadeus]

Hi areemcbeerjr,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[areemcbeerjr]

Apologies for the late response! I managed to reconnect them to the wifi individually, but it was just weird to me that it was dropping so frequently when I put the new nest Wifi points in the same spot as the last ones. I know the new ones are supposed to have more range than the older Google Wifi, but the router is less than 25 feet from all 3 cameras for our backyard. Thankfully it's better now and not dropping as frequently

[janthadeus]

Hi areemcbeerjr,

Awesome, glad to hear from you! We appreciate your efforts here.

Give us a shout if you have any questions.

Best,

JT

[janthadeus]

Hi there,

Checking back in — how's it going with your cameras? Still need our help? 
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT