Nest Wired 2nd Gen Camera

[Carl4]

1. Your camera will restart, and the status light will be steady, solid white.The light stays white. Tried to do a factory reset to turn the light yellow… but this didn’t work. Does anyone have any information to help get the solid white light off?

[MplsCustomer]

@Carl4 

Are you pressing the reset button for at least 12 seconds for a "factory reset" (rather than a "restart")?

https://support.google.com/googlenest/answer/9252162

[Carl4]

Yes… sometimes longer than twelve seconds.

[MplsCustomer]

@Carl4 

I'm just another Google Nest customer. This is what Google Nest says SHOULD happen:

"Use the reset button
1. Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck.
2. Insert a paper clip, thumbtack or similar into the hole. Press and hold down.
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.
3. Release the button. Your camera will restore to its factory settings."

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired%2Cnest-cam-indoor...

[EmersonB]

Hi everyone,

@Carl4, thanks for reaching out here in the Community. How's it going with your Nest Camera? I just wanted to ensure that everything is covered here. Were you able to perform the steps and hit the link shared above? Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,
Emerson 

[EmersonB]

Hello Carl4,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Thanks,
Emerson

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Emerson!

Best,

JT