Nest Wired Doorbel Camera doesn't work plus screen is peeling

[jimbo45]

Hi there,

I am posting as I am out of ideas and have had two different very good electricians take a look at my doorbell and have concluded it is faulty as the doorbel won't connect to the local network via the google hub like my other 7 devices. I have tried connecting the device whilst it is hardwired and mounted externally and also whilst connected via a plug in lead indoors. Neither way can I manage to setup the device. The doorbell works, but there is no camera. So its one very expensive doorbell.

Additionally to this the screen has started to peel away, which you would not expect on such an expensive doorbell and as I understand it this is a manufacturing flaw from reading up in this forum.

I look forward to hearing from you.

[MplsCustomer]

@jimbo45 

If your doorbell is peeling, then I think it is likely you have a 1st gen Google Nest Hello Doorbell (all 3 of ours are peeling, and their internal batteries have failed, but they still work) and NOT the "Nest Doorbell (wired Gen 2)" indicated in your post. (I haven't seen any reports of peeling with the 2nd gen doorbell, and they have a different surface entirely.

If that is the case, then the doorbell would need to get reinstalled in the Google Nest app UNLESS you have "transferred" your doorbell from the Google Nest app to the "Public Preview" version of the Google Home app (https://www.googlenestcommunity.com/t5/Blog/Expanded-support-rolling-out-all-Nest-Cams-can-transfer-....  Google Nest doorbells do not connect to the local network via the Google Nest Hub.

Your post does not indicate why you are trying to reinstall your doorbell at this point, but you're probably going to have to perform a factory reset before you can reinstall; see this Help topic:

https://support.google.com/googlenest/answer/9252162

[jimbo45]

I purchased the wired Google nest doorbell upon completion of our house renovations new from Google around Jan 2024, but Have never managed to connect it to Google home or Google nest. It has only functioned as a doorbell connected to a Honeywell chime. Also the blue light doesn’t come on

[MplsCustomer]

@jimbo45 

I don't know what to think. Google Nest discontinued the 1st gen Google Nest Hello Doorbell several years ago (though I think they may have continued selling it in the UK), and you said your doorbell is peeling, which would seem to indicate that's the doorbell you have, since it doesn't seem the 2nd gen Google Nest Doorbell is subject to peeling.

If you have the 1st gen Google Nest Hello Doorbell, then it needs to get installed in the Google Nest app, and if it's new, you should be getting a pulsing blue light ring before installing it:

https://support.google.com/googlenest/answer/9268073

If you're not getting that, then I think doing a factory reset is worth it.

[jimbo45]

Thank you for your help. Bizarrely the instructions said to set it up in the Google Home app, hence I had only tried that to date. But just now I tried doing it through the nest app and it worked! 🙂 so it turns out it is the 1st gen wired doorbell even though they still sell it today

[jimbo45]

So that just leaves me with the serial defect being the peeling screen.

[MplsCustomer]

@jimbo45 

One of our Nest Hellos started peeling just after the 1-year warranty expired. The other two started peeling after 3-4 years.  All are now covered with silicone "skins" from Amazon to cover the peeling shards and continue to work, though we also had to turn off the "Indoor chime" option and rely instead on "Visitor announcements" on our Nest Hubs because the internal battery has now failed on all three.  (For that defect, see this very long, locked thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...)