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Nest Wired Doorbell Not Working

Community Member


I have a wired nest doorbell. Purchased just under 3 years ago. 

3 weeks ago it stopped working. 

I tried to:

  • Reset
  • different power source
  • New transformer

The power source and transformer are working so it must be the camera. 


Surely this should last longer than 3 years?


The same issues and timescales as others on this community. 

Any ideas of what else it could be?






Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. If your device is outside the 1-year warranty period, I am afraid that we would not be able to replace it. If you wish to look into your options, I would ask that you please fill out this form, and a higher tier of support will reach out to you after it has been filed out. 

Best regards, 

Community Specialist
Community Specialist

Hey amacaskill,

Thanks for trying to isolate the issue with your Nest Hello doorbell (wired). Let’s sort this out —  a few questions: what’s the voltage of your transformer? How’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?


Here are some troubleshooting steps you can try:


  1. Ensure the wires are connected securely into the doorbell.
  2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
  3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
  4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. There may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro


I appreciate the help, Brad.




Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad and JT.