10-07-2023 02:20 PM - edited 10-07-2023 05:48 PM
I recently moved and in the process took my Nest Doorbell with me. Due to some mishaps with Nest Aware, I used a different Google Account for Nest at my new home. I am attempting to setup my Nest Wired Doorbell, but the QR Code AND the Entry Key on the back are over 75% warn off. I have the Serial Number still, but that is all. Existing posts did not shed any light on how to connect without the entry key or what to do in this case.
While I do have the original box, it is several years old and I cannot find another copy of the QR Code or Entry Key in it.
Answered! Go to the Recommended Answer.
10-07-2023 09:40 PM
If you made it here, then I'm sorry to say you don't have a chance. After many attempts and eventually contacting support, their only advice was "buy a new one and write down the code this time". Unless you get lucky and are still in warranty, there is no way to use this device any longer.
10-07-2023 06:03 PM
Sadly, you need either the QR code or the 6-character alphanumeric Setup Code in order to reinstall Google Nest cameras and doorbells. For that reason, we got in the habit of writing down and storing the Setup Code for each device.
10-07-2023 06:07 PM
Dang. I bought and set it up years ago, and never expected the QR code to ware of so easily.
I tried to use a flashlight and was maybe able to get the first three characters. Trying to decide if entering all the possibilities is worth more than just getting a new one...
10-07-2023 09:40 PM
If you made it here, then I'm sorry to say you don't have a chance. After many attempts and eventually contacting support, their only advice was "buy a new one and write down the code this time". Unless you get lucky and are still in warranty, there is no way to use this device any longer.
10-11-2023 02:06 PM
Hi folks,
Thanks for posting in the Google Nest Community forum, and for sharing your thoughts and experiences. I'm sorry for the trouble. I suggest visiting the Google Store to check for offers or discounts. If you still have questions in mind, please feel free to let us know.
I appreciate your input, @MplsCustomer.
Best,
Jenelyn