Solid green light after replacing router. Can't set it up on the new one

[NestPenguin]

Hello,

I have an indoor wired Nest camera

I replaced my router with my ISP's new one, and I don't have access to the old one, as I had to send it back. When I came to change the WiFi network of the camera, it won't go into the setup mode with the blue light. I turned it off for a long while, turned it on and it goes from white to solid green, as if it is still connected to the old router that isn't plugged in.

It fails the setup on the home app claiming that the camera should be plugged in and connected to the same network

As a result, the camera just can't be set up again. All I wanted to do was change network. Any way of fixing this?

Thanks

[Lance_L · Accepted solution]

Hi everyone,

@NestPenguin, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest camera. Let’s check it out.

What model of Nest indoor camera do you have?

Depending on the model, here’s how to restart or factory reset the Nest camera or doorbell.

@-Geeks-, I appreciate you sharing your resolution with the Community.

Feel free to reach out if you have any questions.

Best,

Lance

[-Geeks-]

I had this issue recently and i thought it was dead but after a power cycle and a few days it seemed to have timed out and reset itself to the blue pulsing light for setup again.  Hope this works for you.

[Lance_L · Accepted solution]

Hi everyone,

@NestPenguin, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest camera. Let’s check it out.

What model of Nest indoor camera do you have?

Depending on the model, here’s how to restart or factory reset the Nest camera or doorbell.

@-Geeks-, I appreciate you sharing your resolution with the Community.

Feel free to reach out if you have any questions.

Best,

Lance

[NestPenguin · Accepted solution]

Turns out that there is a tiny hole under the head of the camera, which can be used for a factory reset. That solved the issue

[Lance_L]

Hey NestPenguin,

I’m glad to hear that this has been resolved. You may visit the Nest Help Center to explore the features and settings of the Nest cameras and doorbells.

Let me know if you have any other questions in the future.

Cheers,

Lance