Nest Wired doorbell wont ring the inside bell or the google assistant

[Chazibelle]

Installed new wired nest doorbell.  It shows live view on google home app and on google assistant.  It has a solid green light.  The puck is installed, as required, in the indoor mechanical doorbell.  We have checked to make sure that the google home app has the doorbell set to ring and that it is set for a mechanical doorbell.

Everything seems to work except the indoor doorbell ringer and the google assistant ringer.

What are my next steps?

[MplsCustomer]

@Chazibelle 

Many customers, including us, have upgraded to a 16V 30VA transformer to get both 1st and 2nd gen Google Nest doorbells to function correctly.

Regarding getting notifications when the doorbell is pressed on your Nest Hubs or Nest speakers, do you have the "Visitor announcements" option enabled for your doorbell in the Google Home app, and is the Nest Hub installed in the same Google Nest "home/structure" as your doorbell?

[EdmondB]

Hello Chazibelle, 

Just wanted to check if you've had a chance to see MplsCustomer's response. If you need anything else or have any questions, just let me know. 

I appreciate the help, @MplsCustomer. 

Best,
Edmond