Nest Wireless Outdoor Won’t recognize while in idle mode!

[WirelessNoGood]

My Nest Outdoor 2nd gen wireless will NOT recognize anything while it is in battery mode! It works fine while it’s plugged in but it will not send alerts while in battery mode. I’m reading about many other people with this problem. Is this a problem specific fix to ALL of these Outdoor wireless 2nd gen devices ? Does anyone have one that actually works while in battery mode? I’m planning on sending mine back to google tomorrow. Thanks!

[MplsCustomer]

@WirelessNoGood 

Our Google Nest Camera (Battery) works fine as long as it is plugged in with the optional power cable, as it has been for 15 months now. If it is unplugged, it does not detect someone walking in front of the camera.

[WirelessNoGood]

I must be confused?……what’s the point of having wireless if you have to have it plugged in? Isn’t it supposed to work without being plugged in?

[MplsCustomer]

@WirelessNoGood 

Yes, it is.  I was just sharing our experience.

[Brad]

Hey there,

Sorry to hear about this. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. If you wish to speak with support, please fill out this form and a higher tier of support will reach out to you. 

Best regards,
Brad

[AbigailF]

Hi WirelessNoGood, 

Checking back in — have you had the chance to fill out the form?

Thanks, 
Abi

[AbigailF]

Hello WirelessNoGood, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Cheers,
Abi

[AbigailF]

Hey WirelessNoGood, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Abi

[AbigailF]

Hi WirelessNoGood,

I'll be locking this thread in 24 hours. Feel free to post a new thread and we'll be happy to help out.

Regards,
Abi